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Voice Clinic Survey 2004 – a summary of the significant results

Completed questionnaires were received from 56 clinics:

 

We asked: Which professions work in your clinic?

You said: In a majority of clinics (75%) both SLTs and ENT consultants are present.

We asked: Does your clinic have an attendance protocol?

You said: A protocol existed in 27% of clinics.

 

We asked: What is the average waiting time?

You said: There was significant divergence in waiting times, varying between 0 to 20 weeks.

 

We asked: Is there a fast-track process for urgent referrals?

You said: You said: a majority of clinics (61%) have a fast-track process.

 

We asked: Who performs nasendoscopy in the clinic?

You said: In the majority of clinics (75%), nasendoscopy was performed only by ENT consultants.

 

We asked: Is there a parallel SLT-led clinic?

You said: No in 80% of clinics.

We asked: Who performs the diagnosis?

You said: In only 23% of clinics was the diagnosis jointly made with the ENT consultant and SLT.

 

We asked: Has the clinic been involved in any audits in the past year or will it be during the coming year?

You said: Half of clinics had and half had not.

 

We asked: What are the strengths of your clinic?

You said:

–  Multi-disciplinary working & learning

–  Improved diagnosis & clearer management/ treatment plans

–  Good access to equipment

–  Improved patient compliance

–  Objective measures recorded

–  Instant feedback to patient on state of larynx

–  SLT role clearer to patients

–  Opportunities for peer support & guidance/training for junior staff, students, etc

–  Longer time spent with patients

We asked: What are the weaknesses of your clinic?

You said:

–  Patients not always prepared for clinic set-up & procedures

–  Inappropriate referrals

–  Lack of ENT staff, psychology input & appropriate equipment

–  Overbooked clinics, lack of time & time consuming admin

–  Clinics held too infrequently

–  Poor multi-disciplinary team working

 

 

More archived content online

• Browse articles and event reports (pre-2010)
• Browse book reviews (pre-2010)

 

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