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Voice Clinic Survey 2004 – a summary of the significant results
Completed questionnaires were received from 56 clinics:
We asked: Which professions work in your clinic?
You said: In a majority of clinics (75%) both SLTs and ENT consultants are present.
We asked: Does your clinic have an attendance protocol?
You said: A protocol existed in 27% of clinics.
We asked: What is the average waiting time?
You said: There was significant divergence in waiting times, varying between 0 to 20 weeks.
We asked: Is there a fast-track process for urgent referrals?
You said: You said: a majority of clinics (61%) have a fast-track process.
We asked: Who performs nasendoscopy in the clinic?
You said: In the majority of clinics (75%), nasendoscopy was performed only by ENT consultants.
We asked: Is there a parallel SLT-led clinic?
You said: No in 80% of clinics.
We asked: Who performs the diagnosis?
You said: In only 23% of clinics was the diagnosis jointly made with the ENT consultant and SLT.
We asked: Has the clinic been involved in any audits in the past year or will it be during the coming year?
You said: Half of clinics had and half had not.
We asked: What are the strengths of your clinic?
– Multi-disciplinary working & learning
– Improved diagnosis & clearer management/ treatment plans
– Good access to equipment
– Improved patient compliance
– Objective measures recorded
– Instant feedback to patient on state of larynx
– SLT role clearer to patients
– Opportunities for peer support & guidance/training for junior staff, students, etc
– Longer time spent with patients
We asked: What are the weaknesses of your clinic?
– Patients not always prepared for clinic set-up & procedures
– Inappropriate referrals
– Lack of ENT staff, psychology input & appropriate equipment
– Overbooked clinics, lack of time & time consuming admin
– Clinics held too infrequently
– Poor multi-disciplinary team working
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